Click & Collect – The Best of Both Worlds

strongpoint-smallDuring 2016, e-commerce increased with 45% and there are no signs that it will slow down (www.smartinsights.com). For traditional retailers, this means a new type of competition, but also new possibilities to meet the customers’ needs and offer a superb customer service.

Online sales of groceries have recently accelerated and, according to some studies, 25% of shoppers have tried buying groceries online (www.hui.se). It is the convenience of not having to push the shopping cart between the shelves and not having to wait in line to pay that attract customers to online shopping. But there are reasons why online sales of groceries still have not completely exploded.

E-commerce has many benefits, but it can also bring inconvenient or expensive deliveries. Paying for delivery and having to wait at home during a certain time slot is not something customers appreciate. The Click & Collect concept solves that. Letting your customers shop online and then pick up the groceries themselves gives them the best of both worlds – the ease of doing the shopping over the internet and not having to pay or wait for delivery.

Give your customers the best shopping experience, no matter if they choose to shop in the store or online.

New Possibilities with Click & Collect

StrongPoint’s Click & Collect solution features a pick-up station that enables you to meet the demands of the modern, connected customer. They can shop online and pick up the groceries without having to enter the store or keep to the store’s opening hours. This gives them the convenience of online shopping without the costs and inconveniences related to home deliveries.

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Upselling potential with self-checkouts

The Vensafe solution can now be integrated with self-checkouts. That brings new opportunities for promotions and upselling. Vensafe is the only solution on the market that can display promotional products on the self-checkout screen. It is also the only solution that enables tobacco sales in the self-checkout. Customers simply press the button for the promotional item or the tobacco, pay for it and pick it up at the dispenser.

Benefits of the Strongpoint Click & Collect Solution:

Freedom of Choice

Customers can choose how and when they want to do their shopping. They can save time by picking up the groceries outside the store.

New Revenue Opportunities

Retailers can keep up with the competition from e-commerce, and online shopping finally becomes a profitable business activity. More customers can also be serviced at the same time.

Flexible Installation

The pick-up station comes in both out-door and in-door versions. Both versions have climate-controlled lockers with frozen, ambient and chilled. We offer a range of modules for the optimal combination of lockers and station size.